Going digital is probably one of the best decisions a business can make. It becomes all the more critical when we have to deal with uncertain and extreme situations like that of the pandemic. This is where the concept of digital transformation comes in. Today we see many organizations making their way in transforming their businesses by adopting and integrating digital technologies and services to continue their operations. The pandemic has paved the way for us to review the digital transformation efforts and strategies in place. All of this must be taken into account without compromising customer needs. On that note, organizations have continually shifted gears to embrace the very concept of Autonomous Digital Enterprise (ADE) through which organizations can evolve into Digital Autonomous Enterprises.
First of all – What is ADE? Simply put, the Autonomous Digital Enterprise (ADE) is a growth driven company that aims to deliver value in solutions and enable greater agility as well as flexibility of operations. In addition to focusing on the customer experience, ADE pays equal attention to the feedback provided so that it can incorporate actionable information based on that feedback.
Yes, automation and digital transformation are dominating the world, without a doubt. But, what makes ADE so asked? Considering the fact that the pandemic has brought about a radical change in the work culture – from the culture of in-person work to the remote culture, the adoption of virtual conferences using the data-sharing capabilities of the cloud infrastructure n isn’t a big surprise. It has now been more than a year and a half since the pandemic struck, but the demand for virtual communication and collaboration continues to increase. It has further enabled organizations to reinvent their IT teams and infrastructure management. In short, the rapid change in work culture has been a driving force for the accelerated transformation of the company. The need to sustain and move towards success has been one of the main reasons why organizations are nowhere behind when it comes to becoming an EDO.
An ADE is a great way to ensure that the balance between employees and customers is always maintained – by making sure employees are engaged and customers cared for. What is happening here is that such an organization may very well harness automation and apply intelligence exactly as it is needed to achieve both goals – developing growth with customer-centric strategies and using actionable information that makes it much easier to achieve success.
Highlighting the Benefits – Well, there is not one, nor two, but many benefits associated with automation. Some of the main areas that one can achieve by leveraging automation are – the execution process is done with less errors, organizations will not have to pay large amounts as the costs incurred would be considerably lower in the days to come, employees now have less stress to deal with as they no longer have to stress out for mundane tasks and customer interaction is also improved and taken to a whole new level. Overall, the benefits that ADE would derive from it are numerous!
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