Evolve into a self-sustaining digital business
by Meenu EG
January 14, 2021
The Covid-19 pandemic has enabled us to become more efficient, productive and adaptable to difficult scenarios. Many companies were anticipating blackouts in the near future. They fought to save their positions and moved on in that process. A significant change in workspaces has occurred, requiring more virtual interventions. Data-driven industries have embraced digitization and communications have moved to screens. A McKinsey global survey indicates that respondents recognized the strategic importance of technology not just as a simple profitable measure, but as a critical part of their business. According to the survey, digitization has helped businesses speed up their business 20 to 25 times faster than expected.
Adapting automation provides increased visibility and security. It helps empower the business by delivering better results and better information with less human intervention. While technological change has given rise to sustainable, automated and agile businesses, digitization has spread to all sectors, giving rise to “digital autonomous enterprises” or ADEs.
What are the facets of ADE?
The autonomous digital enterprise uses automation and artificial intelligence in all work systems. It enables technology and data analysis to lead to better business solutions. Hyper-automation guarantees minimal human involvement, improved business information and minimized errors. This transfers human intelligence to a higher layer by preventing them from performing mundane tasks. Humans can now work alongside machines ensuring maximum value for money.
ADE operates in a customer-centric manner, devoting its powers to creating and personalizing better customer experiences. They use data analytics to collect customer data and analyze it to create a user-friendly ecosystem that meets their needs. A “do it yourself” experience is what customers want. These companies prefer to interact with an automated system to achieve solutions. Virtual assistance is more useful than customer interactions led by people going through an irritable call thread.
Adopting a working DevOps system is necessary to become a successful digital business. A situation that allows the merger of development and operations departments ensures rapid delivery and improved quality. Going beyond this phase counts for cultural changes in a company. The integration of these two different workflows ensures increased efficiency of operations and delivery systems.
AI-enabled software analyzes chunks of data and predicts future trends and risks. These results help deliver the best customer service and experiences. A survey conducted by O’Reilly indicates that 85% of organizations surveyed use AI. This percentage is sure to witness an increase in the future. AI treats data as assets and monetizes it for better results.
Adaptive security systems capable of detecting and responding to authentication needs and threats efficiently and quickly. Analyzing and storing sensitive data using the Zero Trust Architecture is an important scalable method of becoming an ADE.
Working with AIOps
AIOps includes artificial intelligence and machine learning to analyze, detect and act on problems within a computer system. ITOps typically contain complex data problems and systems that are difficult for the human brain to solve. AIOps makes it easier to find the root cause of these issues and often fixes the problem. This optimizes IT operations to deliver effective information by deploying artificial intelligence.
Embark on the journey now
With all of these tech-driven systems in place, it’s now easy to become a self-sustaining digital business. These incremental steps enable a mature business transformation with more impact, return on investment, and fewer bottlenecks.
BMC, a software solutions provider, has introduced various automated services such as BMC-Helix and Control-M, to speed up the process of becoming an ADE.
The global market is becoming more and more competitive. Thus, it is necessary to transcend and adapt to automation for maximum innovation and flexibility.
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