Building a resilient digital business
Additionally, organizations need to be able to operate from any location, anytime, and under all kinds of conditions, while providing users with the same experience, whether they are doing their banking or shopping online. line, or perform their daily tasks. job.
This requires the systems to be running in the cloud. At the same time, it underlines the central importance of information management and cybersecurity.
“Managing very, very highly secure information is the key to a resilient digital business because it prevents a lot of disruptions and things that can damage everything and tarnish reputations and therefore become a challenge,” says Johri.
Supply chain disruption is another challenge that has been highlighted by the COVID-19 pandemic and Johri says organizations need to shift their supply chain management to a platform environment, where they can see the availability of supply from a range of suppliers rather than requiring staff to go looking. for new suppliers when the offer does not work.
Johri’s colleague Michael Horton is executive vice president & Country Director for Australia & New Zealand at HCL Technologies, and points out that identity management is another challenge. Individuals have many different identities in different organizations, and there is much to be gained from a streamlined single digital identity.
The COVID-19 pandemic has highlighted the importance of bringing businesses, people and technology together to build resilient organizations.
Some organizations were well prepared with their digital presence for a crisis like Covid, but others were not and had to rush to respond when workplaces and retailers were locked down.
“People got mixed up very, very quickly with their business and the technology to get a good result,” says Horton.
“We could clearly see that things accelerated probably five to ten years in a matter of months or even weeks. It is a good opportunity now to take advantage of this to move forward.
But as organizations grapple with these challenges and take advantage of new opportunities, they are riding on legacy technologies, which are becoming increasingly difficult to support due to a talent shortage.
David Bartlett, a former prime minister of Tasmania who resumed his career in information technology after leaving politics, says that when many organizations improve technology and processes, it can be difficult for staff to get rid of the pass.
“We are fascinated by the way we did things, our old systems and how they work, and it becomes an inherent inertia in any organization to move forward,” says Bartlett.
“We have to find ways not only to change the technology, if you will, or the underlying digital activities that we do, but we actually have to change people’s minds and it’s really about changing the leadership. “
One of Bartlett’s golden rules for managing change is that everything comes from a goal.
“Unless we really understand the purpose of the changes we’re making and not only understand it at a higher level in organizations, but we really understand deeply at all levels of the organization, people don’t. will not embrace the change, ”he said. .
As organizations undergo a change management program, they must also continue to function and operational requirements can prove to be a distraction from a change project.
Johri adds, “Business leaders and mid-level managers have to spend a lot of time being able to realign themselves or put resilience in motion, so they have a lot on their minds. And this is where I think an HCL can almost lock down, store, and monitor operations for clients and therefore free up bandwidth for them to do whatever needs to be done.
On the transformation project itself, Johri says it is important that it is global, not a piecemeal project that changes for example the customer interface of a system, but not the backend processes.
The organization must determine what needs to change and what needs to be prioritized.
“The biggest challenge is having the right methods. But the question is how can you do it consistently? How can you do it as quickly as possible? ” he says.
“An HCL can come in and provide the methods, the tools, the frameworks and the ability to do it on a large scale. “
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