Aragon identifies team collaboration as a critical asset for digital business

Aragon identifies team collaboration as a critical asset for digital business

Team collaboration has become one of the must-have applications in the era of remote work and is about to go even further.

Aragon Research identifies nineteen major suppliers in its Globe for Team Collaboration, 2022, released today.

Over the past 18 months, team collaboration has become vital to day-to-day work. Businesses no longer rely on email as their primary source of communication. Team collaboration is important for remote employees, but it’s also important for frontline workers. These are people who don’t sit at a desk all day. Team collaboration lets frontline workers schedule shifts, complete tasks, and more, all from a mobile device.

One of the primary goals of team collaboration is the ability to facilitate real-time messaging. This can be between managers and their teams, internal and external members of a project, and for 1:1 communication. For frontline workers, team collaboration facilitates real-time communications on their mobile devices, such as responding to a service call or a customer request. We also see team collaboration serving as a primary tool for immediate notification, which is important for announcements and emergencies.

Virtual agents are becoming an increasingly popular feature in team collaboration offerings. The vision is to have virtual agents as digital assistants to help schedule or initiate calls, start recording, initiate meetings, make adjustments for errors encountered, and more.

The report describes the evolution of the team collaboration market, which includes:

  • Real-time communication for hybrid working
  • Virtual agents and automation of tasks and meetings
  • Basic elements of team collaboration
  • Team collaboration as a primary tool for frontline workers

“Team collaboration is the new digital workplace and is at the heart of an easier, faster way to communicate and collaborate with colleagues and clients,” said Aragon Research CEO Jim Lundy. “Team collaboration has become one of the must-have applications in the era of remote work and is about to go even further.”

Vendors evaluated in this Globe report include: 8×8, Amazon, Avaya, Cisco, Fuze, Google, LogMeIn, Mattermost, Microsoft, Mitel, RingCentral, ServiceMax, Slack, Symphony, TigerConnect, Unify, Vonage, WhatsApp and Zoom.

Businesses should use this Globe report to help them evaluate team collaboration vendors and understand where the market is heading. Aragon customers can access the Aragon Research Globe for Team Collaboration, 2022 in the AIN customer community or at aragonresearch.com.

About Aragon Research

Aragon Research offers high-impact visual research, consulting and advisory services to provide businesses with the insights they need to make better technology and strategy decisions. Aragon Research serves business and IT managers and has a proven team of seasoned analysts. For more information, visit https://www.aragonresearch.com/.

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