Aligning workforce investment and value creation in the digital enterprise


Michael schrage is a researcher at the Digital Economy Initiative at MIT Sloan School of Management, where he conducts research and consultancy work on how digital media is transforming agency, human capital and innovation.

Jeff Schwartz, Director of Deloitte Consulting LLP, is the US leader in Future of Work and Catalyst Tel Aviv (formerly Innovation Tech Terminal-ITT). Schwartz is an advisor to senior executives of global companies focused on workforce and business transformation. He is the global editor of the Deloitte “Global Human Capital Trends” report, which he launched in 2011.

David Kiron is the editorial director of MIT Sloan Management Review, where he leads the publication’s Big Ideas program, a content platform examining macro-trends transforming management practice. He has co-edited two books on economics and co-authored over 30 journal articles and research reports on AI, strategic measurement, performance management, analytics, leadership, digitization and sustainability.

Robin jones is a director at Deloitte Consulting LLP with more than 20 years of experience in consulting in workforce organization and transformation. At Deloitte, Jones leads the Markets and Services for Workforce Transformation, where she advises senior executives on the strategy and execution of large-scale initiatives for the future of work.

Natasha Buckley, Deloitte Services LP, is a senior executive at Deloitte’s Integrated Research Center, where she analyzes the progress of global organizations in their digital transformations. His research focuses on topics such as digital transformation, the future of work and the ethics of technology.


Siri Anderson, Desiree Barry, Deb Gallagher, Carolyn Ann Geason, Chetan Hebbale, Abha Kulkarni, Michele Lee DeFilippo, Shubham Oza, Janet Parkinson, Saurabh Rijhwani, Negina Rood, Lauren Rosano, Allison Ryder, Brenna Sniderman and Barbara Spindel

To cite this report, please use:

M. Schrage, J. Schwartz, D. Kiron, R. Jones and N. Buckley, “Opportunity Markets” MIT Sloan Management Review and Deloitte, April 2020.


We thank each of the following people, who were interviewed for this report:

Josh Bersin, Human Resources Sector Analyst

Ty Breland, Global Human Resources Manager – Talent Development and Organizational Capacity and Global Development, Marriott International

Marcus Buckingham, Head of People and Performance Research, ADP

Cynthia Bullock, Human Resources Division Administrator, Virginia Department of Transportation

Oren Cass, Author and Executive Director, American Compass

Amy deCastro, Vice President of Human Resources, Global Businesses – United States, Schneider Electric

Tony DiRomualdo, Senior Research Director, The Hackett Group

Ankur Gopal, Founder and CEO, Interapt

Thomas Kochan, Co-Director, Institute for Work and Employment Research, MIT Sloan School of Management

Martin Krzywdzinski, professor of international labor relations at the Helmut Schmidt University in Hamburg; head of the research group on globalization, work and production at the WZB Center for Social Sciences in Berlin; and director at the Weizenbaum Institute for the networked society

Paul LeBlanc, President, Southern New Hampshire University

Matt Levin, Chief Strategy Officer, ADP

Donald Meij, Group CEO and Managing Director, Domino’s Pizza Enterprises Ltd.

Ying Yuan Ng, Head of Learning and Group COO, Human Resources, DBS Bank

Andrew Saidy, Vice President of Talent Digitization, Schneider Electric

Sarah Sheffer, Director, Strategic Workforce Planning, Henry Ford Health System

Lisa Sterling, Head of Human Resources and Culture, Ceridian

Don Weinstein, Corporate Vice President of Global Products and Technologies, ADP

Consultative Committee

Peter Cappelli, George W. Taylor Professor of Management and Director of the Center for Human Resources, The Wharton School, University of Pennsylvania

Lynda Gratton, Professor of Management Practices and Director of the Human Resources Strategy in Business Transformation Program, London Business School

Paul Michelman, editor-in-chief, MIT Sloan Management Review

To advise

Maggie Wooll, Deloitte Center for Edge

Data Analysis Team

Satish Nelanuthula, Sanjay Vadrevu

MIT Sloan Management Review

TO MIT Sloan Management Review (MIT SMR), we share with our readers an excitement and curiosity about how management practice is transforming in the digital age. Our expert contributors help executives explore the trends shaping how organizations operate, compete and create value in a world powered by technology. We deliver the kind of evidence-based analysis and practical information that will inspire readers to do a great job.

MIT Sloan Management Review Big ideas

MIT Sloan Management Review‘S Big Ideas Initiatives develop innovative and original research on the issues that are transforming our rapidly changing business environment. We conduct global surveys and in-depth interviews with front-line leaders working in a variety of companies, from Silicon Valley startups to multinational organizations, to deepen our understanding of shifting paradigms and their influence on the way people work and lead. . Working with collaborative organizations, we publish our findings in annual research reports, case studies, videos, articles, and interactive data visualizations. For over a decade, MIT SMRThe Big Ideas Initiatives explored topics such as artificial intelligence, digital leadership, sustainability, data and analytics, Internet of Things and performance management.


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