Accelerate towards a self-sustaining digital business in 2021


The lingering disruption of 2020 did not evaporate with the turn in the calendar. Companies that have successfully weathered the storm – or thrived despite it – have transformed their processes at an extraordinary rate. And now they’re looking at what other steps they can take to keep moving forward. The digital transformation and evolution to become a self-sustaining digital enterprise – a forward-looking framework where companies adopt smart and technological systems across all facets of the business through emerging technologies such as automation – is the theme. of the day. There are a number of trends on the horizon that will help define this ongoing development.

Focus on artificial intelligence

The focus on remote and hybrid work, and an increasingly distant customer base, has resulted in a greater overall reliance on technology and emerging technologies such as automation, artificial intelligence (AI) and machine learning (ML). New business opportunities are sure to follow, as the way we work and interact is constantly changing.

Data is at the heart of today’s business, and as more organizations face an increase in its volume and complexity, they will need to learn how to harness it by implementing business applications. digital companies that span on-premises, cloud and hybrid infrastructures. Smarter strategies and new centralized and scalable AI-based operations systems (AIOps) will develop, replacing conventional ITOps approaches in modern management. Given that 2020 has been a litmus test in how businesses react to unexpected events, AIOps will also make gains as it continues to prove that it can deal with and anticipate unpredictable scenarios with AI, ML, and business. predictive analysis.

Adopt new service management tools

As the pandemic continues to limit personal interactions, more organizations will look inward for resources, establishing internal IT teams, self-service models, and software-as-a-service platforms. (SaaS) to reduce dependencies on external resources. Many organizations are also expanding and deploying IT service management (ITSM) and enterprise service management solutions – the natural evolution of traditional ITSM – and taking advantage of hyper-automation and automation of operations. to increase productivity throughout the organization. All of them are integral to the move towards a self-sustaining digital business.

Develop intelligent automation

Ubiquitous intelligence and business automation, driving smart devices like personal digital home assistants and wearable devices, and monitoring solutions for medical treatment, shipping, transportation, and more. , experienced a significant increase in 2020 and will continue to have an impact on the company’s growth and strategy in 2021, as they simplify our professional and personal lives and deliver better results.

Improve the employee experience

2020 has been a brutal year for unemployment, and when implementing automated technologies it is imperative to keep in mind that they work best in tandem with, and not instead, human operators. A hybrid approach improves operational excellence by reducing manual tasks and allowing staff to re-focus their efforts on higher-level critical thinking that leverages their creativity, skills and intellect as a whole of the company.

By leveraging new business models and technologies to drive agility, customer focus, and actionable insights, businesses can achieve the innovation needed to succeed and become a self-sustaining digital business.

Ram Chakravarti is CTO at BMC Software.


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